Return and Refund

We take pleasure in providing high-quality items and exceptional customer service. We recognize that a product may not always match your expectations or needs, therefore we want to make the return procedure as straightforward and hassle-free as possible.

If you are dissatisfied with your purchase, we have a simple and clear return policy. To be eligible for a return, your item must meet the following requirements:

1. The return must be requested within 7 days after the order has been delivered.
2. The item must be unused and in the same condition as you received it, and it must be in the original carry bag, packed well in the box.
3. The buyer is responsible for all returning costs.
4. Customized items, such as those with a specific size or logo printing, are not eligible for return.

We will provide your refund once we receive and verify that your returned item is in excellent, reusable condition. Within 14 business days, your refund will be transferred to your original payment method or credit card. If you have not received your refund within the expected time frame, please email us at info@bouncehouseslide.com.

Return Steps:

To request a return, please follow these simple steps:

1. Contact our customer service representative by sending us an email, indicating which item(s) you would like to return and the reason for your return.
2. After our approval, then place the item(s) in the original packaging and seal the parcel securely.
3. Drop off your package at your local post office.
4. Provide us with the tracking number of the return item, and we will process your refund once we receive the product.

We want to make each customer’s experience with Inflatable-Zone enjoyable, and we are dedicated to assuring your pleasure with our products and services. If you have any questions or reservations about our return policy, please do not hesitate to contact us. We are always delighted to help you.